Privacy Policy
Last updated: September 16, 2026 · This English version is the governing version; the Vietnamese translation is provided for convenience and, in case of conflict, the English version prevails.
This policy explains what SolidSeed collects, why, how long we keep it, who else processes it, and how you can have it deleted. We do not sell personal information.
1. Information you give us
- Name and email address — to create your account and sign you in.
- Service areas and filter settings — the regions and topics you want to follow.
- The groups you choose to follow — public group links you add.
- Your marks on posts — saved, hidden or seen, so the app does not show you the same thing twice.
- Notification preferences and push subscriptions — so we can send notifications to your device.
We never ask for a Facebook password or any social media credential, and the Service does not sign in to your social media accounts. We never receive or store payment card numbers.
2. Information collected automatically
A session cookie keeps you signed in — it is strictly necessary for the Service to work and is not used for advertising. We record the approximate device and browser of each session so you can recognise your own sign-ins, and we keep basic server logs for security and troubleshooting. We do not use advertising trackers or third-party analytics that profile you across other websites.
3. Public group posts
To show you what is being discussed, we collect posts that are publicly visible in the public Facebook groups you choose to follow. Collection is performed on our behalf by a third-party data collection provider, and posts are then sorted and classified by a third-party AI provider against the filters you set.
A post’s text may contain personal information that its author chose to publish. We use it only to decide whether the post matches your filters and to display it to the agents following that same group. We do not build profiles of post authors, do not enrich posts with data from other sources, and do not use post content to identify anyone beyond showing you what was posted, together with a link to the original.
4. We do not collect posters’ contact details
The Service does not store, display or export email addresses, phone numbers or any other contact list for the people who write posts, and it has no messaging feature. The only output is a link back to the original public post. If you want to contact someone, you do it yourself on Facebook, under your own account and subject to that group’s rules.
5. Why we use it
- To provide the Service — collect, filter and display posts from the groups you follow.
- To send you notifications you have asked for.
- To bill you through our payment provider, and to handle refunds and support requests.
- To keep the Service secure and enforce our terms — including one trial per email address.
- To improve filtering quality, using your feedback on classification results.
We do not use your email address for marketing without your separate consent, and we do not sell personal information or share it with third parties for their own marketing.
6. Third parties who process data
These providers process data on our behalf, each limited to what their role requires:
| Role | What it processes |
|---|---|
| Data collection provider | The public group links you follow, and the public posts collected from them |
| AI classification provider | Post content and your filter criteria, to sort posts against your filters. Not used to train their models |
| Transactional email provider | Your email address and one-time sign-in codes |
| Hosting and database provider | All service data, stored on their infrastructure |
| Payment provider (merchant of record — the seller on your invoice, and the issuer of your invoice and receipt) | Whatever you enter with them to pay. We never receive, store or process card details — payment happens on their infrastructure |
Data is stored and processed in the United States. We may also disclose information where required by law, or to protect the rights and safety of users and of the Service.
7. How long we keep it
- Account data (name, email, areas, filters, marks) — for as long as your account exists. Ending a subscription does not delete it, so you can come back to your setup; deletion is on request, see section 9.
- Sessions — until they expire or you sign out; signing out removes that session.
- Push subscriptions — until you turn notifications off on that device, or the device unsubscribes.
- One-time sign-in codes — minutes; they expire quickly and are deleted after use.
- Collected posts — kept as a shared archive of what a group discussed. Posts belong to no single user and are not deleted with an account.
- Invoices and payment records — as long as tax and accounting law requires us to keep them.
- Hashed trial email addresses — kept indefinitely, see section 9.
8. Your rights
You can see and correct your name, areas, filters and notification settings yourself in Settings at any time. You can also ask us to tell you what we hold about you, to delete your personal data, or to receive a copy of it. California residents have these rights under the CCPA, including the right not to be discriminated against for exercising them — and we do not sell personal information, so there is nothing to opt out of.
To exercise any of these, email support@solidseed.app from the address on your account. We reply within two business days.
9. Deleting your account
Email support@solidseed.app from the address on your account and ask us to delete it. We use that as proof of identity, so a request from a different address will be refused — you will be asked to resend it from the registered one. We complete valid requests within 30 days, cancel any active plan first, and confirm by email when it is done.
What is deleted
Your name and email address, service areas, filter and notification settings, sessions, push subscriptions and any pending sign-in codes. After deletion, looking your account up in our admin tools returns nothing that identifies you.
What is kept, and why
- An irreversible hash of your email address — this is a one-way fingerprint, not your address, and it cannot be turned back into it. We keep it solely to enforce one free trial per email address.
- Your marks on posts and any feedback on classification quality, de-identified — the link to you is removed and what remains cannot be traced back to you.
- Invoices and payment records, for as long as tax and accounting law requires.
- An internal audit record that the deletion was performed, so we can demonstrate the request was honoured.
Posts and groups themselves are shared data that does not belong to any one user, and are not deleted. If no one else follows a group you were following, we stop collecting from it.
10. Security
Traffic is encrypted in transit, sign-in uses one-time codes rather than passwords you have to remember, and access to production data is limited to the people operating the Service. No system is perfectly secure; if a breach affects your personal data, we will notify you as required by law.
The Service is not directed at children and is intended for use by real estate professionals. We do not knowingly collect information from anyone under 18.
11. Changes and contact
If we change this policy we will update the date at the top of this page, and announce material changes by email in advance. Questions and privacy requests both go to support@solidseed.app.