1. Try before you pay

Every account starts with a 14-day free trial that does not require a payment card. You can see exactly what the Service finds in your own groups before any money changes hands. The refund below is a second safety net, not the first one.

2. The 14-day refund

If you ask within 14 days of a charge, we refund that charge in full. We do not ask for a reason, and we do not require you to have used the Service a certain amount. This applies to your first payment and to any renewal.

3. How to request a refund

Send an email to support@solidseed.app from the address on your account, saying you would like a refund. That is the whole process — no form, no phone call, and nothing to justify. Mentioning the date of the charge helps us find it faster, but is not required.

We reply within two business days. If you also want to stop future charges, say so in the same email and we will cancel the plan at the same time.

4. When you get the money back

We submit approved refunds within five business days of accepting the request. The refund is paid out by the payment provider that took the original charge, back to the same method you paid with — we cannot send it anywhere else. How long it then takes to appear depends on your bank or card issuer — typically a few business days, sometimes up to a full billing cycle for card statements. Refunds are issued in the currency you were charged in; we cannot control any exchange-rate difference your bank applies.

5. After 14 days

After 14 days from a charge, we do not refund the unused part of a billing period. If you cancel, your plan keeps working until the end of the period you have already paid for and then stops, so nothing you paid for is lost — you keep the access you bought. We do not charge a cancellation fee.

6. Exceptions we always consider

Regardless of the 14-day window, write to us if:

• You were charged incorrectly — a duplicate charge, a charge after you cancelled, or the wrong amount. We refund these in full.
• The Service was substantially unavailable or broken for a prolonged period during a period you paid for.
• You did not recognise or authorise the charge. Contact us first; we can usually resolve it faster than a bank dispute.

7. Cancelling vs. refunding

These are different requests and you can ask for either or both. Cancelling stops future charges and leaves your current period running to its end. A refund returns a charge already made. Cancelling on its own does not automatically refund the period you are in, so if you want both, say so.

Neither one deletes your data — your groups and settings stay as they are so you can come back. To have your personal data erased, see our Privacy Policy.

8. If something looks wrong on your statement

Invoices and receipts are issued by the payment provider acting as merchant of record — the seller on your invoice — and the receipt it emails you states how the charge appears on your statement. If you see something you do not recognise, email support@solidseed.app before opening a dispute with your bank: we can ask for the refund straight away, which is faster than waiting on a chargeback process.