1. What the Service does

SolidSeed helps you keep up with discussions in public Facebook groups that you are already a member of and that you choose to follow. The Service collects posts that are publicly visible in those groups, sorts and filters them by the areas and topics you configure, and notifies you when something matches, so you can open the original post and take part in the conversation yourself.

What you see is a snapshot taken on a periodic schedule, not a live or complete feed. We do not guarantee that every matching post is captured, that posts appear immediately, or that a group remains accessible. Groups can change their privacy settings, remove posts, or become unavailable at any time.

2. What the Service does not do

These limits are part of how the Service is built, not just a policy:

• The Service is read-only. It reads content that is already publicly visible.
• We never ask for, never receive and never store your Facebook password or any social media credentials, and the Service does not log in to your social media accounts.
• The Service does not post, comment, react, or send messages on your behalf, and contains no automated outreach or messaging feature of any kind.
• The Service does not collect contact details of the people who write posts — no email addresses, no phone numbers, no exportable contact lists. The only output is a link back to the original public post.

Every interaction with a group or a post is something you do yourself, with your own account, on Facebook.

3. No guarantee of results

The Service organizes information that is already public. We make no promise as to any business outcome — no guarantee of clients, transactions, revenue, or any particular volume or quality of matching posts. Filtering is performed by automated classification and can be wrong in both directions: it can surface posts you do not care about and miss posts you would have wanted.

4. Your account and acceptable use

Accounts are personal and verified by a one-time code sent to your email address. Keep access to that mailbox secure; anyone who can read it can sign in as you.

Free trial

The trial lasts 14 days and requires no payment card. One email address is entitled to one trial. We keep an irreversible hash of trial email addresses solely to enforce this, including after an account is deleted.

Abuse

We may refuse, suspend or terminate an account that abuses the Service — for example creating multiple accounts to obtain repeated trials, sharing one account across several businesses, using the refund policy repeatedly to obtain the Service without paying for it, or re-scraping, republishing or reselling data obtained through the Service. Where a suspension is not the result of abuse, we will tell you why.

5. Usage limits

Each plan has a per-group daily limit on how many posts are shown to you, listed on the pricing section of our home page. In addition, accounts on the Pro plan are capped at 300 posts per day and accounts on the Max plan at 800 posts per day across all groups. These account-level caps exist to keep processing costs predictable; in normal use they are not reached. Once a limit is reached, further posts from that group are not shown to you until the next day.

6. Billing, invoices and cancellation

Plans are billed monthly in advance. Payments are processed by a payment provider acting as merchant of record: that provider is the seller on your invoice, issues the invoice and receipt, and is responsible for collecting and remitting any sales tax or VAT due on your purchase. SolidSeed does not issue invoices and never receives, stores or processes your card details.

How charges appear

Invoices and receipts are issued by the merchant of record, which sends them to you by email after each charge. The wording that appears on your bank or card statement is set by that provider and is stated on the receipt, so you can match the charge before disputing it with your bank. If you see a charge you do not recognise, please email us first — we can usually resolve it faster than a dispute can.

How to cancel

You can cancel at any time. Send an email to support@solidseed.app from the address on your account and ask to cancel; we act on it within two business days and confirm by email. No phone call, no retention interview, no form to fill in.

Cancelling stops the next renewal. Your plan keeps working for the rest of the billing period you have already paid for, and then stops. Your data is not deleted when a plan ends — if you also want your personal data erased, see our Privacy Policy.

Price changes

We may change prices. We will tell you in advance, and a new price only applies from your next billing period — never retroactively to a period you have already paid for.

7. Refunds

Full refund within 14 days of a charge, no questions asked. The full terms, including what happens after those 14 days, are in our Refund Policy.

8. Your responsibilities on Facebook

You act on Facebook under your own account and in your own name. You are responsible for complying with Facebook’s terms and with the rules of each group you belong to, including rules about advertising, soliciting, and contacting members. SolidSeed is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.

9. Availability, changes and termination

We aim to keep the Service running continuously but do not guarantee uninterrupted availability. We may change features as the product develops; where a change materially reduces what you are paying for, we will tell you in advance.

You may stop using the Service at any time. We may terminate an account for the reasons in section 4, or if we discontinue the Service — in which case we will give notice and refund the unused part of the period you have paid for.

We may update these Terms. Material changes are announced in advance by email, and the date at the top of this page always reflects the current version.

10. Disclaimers and liability

The Service is provided “as is”. To the maximum extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose, and we are not liable for indirect, incidental or consequential damages, or for lost profits or lost business opportunities.

Our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited under applicable law.

11. Support and contact

Support runs by email at support@solidseed.app. We reply to support email within two business days. The same address handles cancellations, refund requests, billing questions and requests to delete your data.